Error messageThe bank account has been closed
DescriptionThe bank account for the mandate has been closed.
Categories
Mandate

Direct debit

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Causes

This error occurs when the bank account to which the mandate is associated is closed, hence preventing any direct debit pay-ins.

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What to do

In such cases, end users need to provide the new bank account details, ensuring they are correct. Then a new mandate can be created for this bank account.

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Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.
Mandate object
{
    "Scheme":"SEPA",
    "BankAccountId":"456987123",
    "BankReference":"123654",
    "Culture":"EN"
    "Id": "163263010",
    "CreationDate": 1677515037,
    "AuthorId": "157399076",
    "CreditedUserId": "157399076",",
    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",
    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",
    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",
    "Id":"1040379699",
    "CreationDate":1593607447,
    "Status":"FAILED",
    "UserId":"1040374569",
    "ExecutionType":"WEB",
    "MandateType":"DIRECT_DEBIT",
    "Tag":null,
    "ResultCode":"001801",
    "ResultMessage":"The bank account has been closed"
}
Direct Debit PayIn object
{
    "Id": "15563010",
    "CreationDate": 1677515037,
    "AuthorId": "14589076",
    "CreditedUserId": "155499076",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1677196800,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"456987123",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":5010
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":5010
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001801",
    "ResultMessage":"The bank account has been closed",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":null,
    "MandateId":"14123659",
    "StatementDescriptor":"Nov2020"
}