Error messageThe bank details supplied were incorrect
DescriptionThe mandate cannot be created because the bank account is incorrect.
Categories
Mandate

Direct debit

​
Causes

This error occurs when the bank account details provided for the Bank Account object linked to the mandate were incorrect.

​
What to do

In such cases, end users need to provide the new bank account details, ensuring they are correct. Then a new mandate can be created for this bank account.

​
Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.
Mandate object
{
    "Scheme":"SEPA",
    "BankAccountId":"654789321",
    "BankReference":"456258",
    "Culture":"FR",
    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",
    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",
    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",
    "Id":"654821397",
    "CreationDate":1676755397,
    "Status":"FAILED",
    "UserId":"456328971",
    "ExecutionType":"WEB",
    "MandateType":"DIRECT_DEBIT",
    "Tag":null,
    "ResultCode":"001802",
    "ResultMessage":"The bank details supplied were incorrect"
}
Direct Debit PayIn object
{
    "Id":"123654789",
    "CreationDate":1676755459,
    "AuthorId":"6549873211",
    "CreditedUserId":"211117246",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1677110400,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"32971128737",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":50360
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":50360
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001802",
    "ResultMessage":"The bank details supplied were incorrect",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":"custom meta",
    "MandateId":"654821397",
    "StatementDescriptor":null
}