Error messageDirect debit is not enabled for this bank account
DescriptionThe mandate cannot be created because direct debit is not supported for this bank account.
Categories
Mandate

Direct debit

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Causes

This error occurs when the end user’s bank does not allow for direct debit.

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What to do

In such cases, end users can:
  • Use another bank account that allows for direct debit.
  • Contact their bank and see if direct debit can be enabled.
  • Use another payment method.

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Example

This error can be returned both on the Mandate object and the direct debit pay-ins made against this pay-in.
Mandate object
{
    "Scheme":"SEPA",
    "BankAccountId":"123654988",
    "BankReference":"123654789",
    "Culture":"EN",
    "DocumentURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/document",
    "ReturnURL":"http://www.my-site.com/returnURL/?MandateId=163262377",
    "RedirectURL":"https://api.sandbox.mangopay.com/public/mandates/e8a73d/d276ab3002fd4093bcfc567f79035db5/confirmation",
    "CreationDate":1676834102,
    "Status":"FAILED",
    "UserId":"654789321",
    "ExecutionType":"WEB",
    "MandateType":"DIRECT_DEBIT",
    "Tag":null,
    "ResultCode":"001803",
    "ResultMessage":"Direct debit is not enabled for this bank account"
}
Direct Debit PayIn object
{
    "Id":"456987123",
    "CreationDate":1676834780,
    "AuthorId":"456987123",
    "CreditedUserId":"456987123",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1677110400,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"456987123",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":50000
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":50000
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001803",
    "ResultMessage":"Direct debit is not enabled for this bank account",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":null,
    "MandateId":"456987123",
    "StatementDescriptor":"Nov2020"
}