> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 001807

> <small>&#8249; [All error codes](/errors/codes#direct-debit)</small>

<table>
  <tbody>
    <tr>
      <th class="header"><strong>Error message</strong></th>
      <td class="table-content">User has let the mandate session expire without confirming</td>
    </tr>

    <tr>
      <th class="header"><strong>Description</strong></th>
      <td class="table-content">The mandate wasn’t confirmed and has expired</td>
    </tr>

    <tr>
      <th class="header"><strong>Categories</strong></th>

      <td class="table-content">
        <div class="label">Mandate</div>
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error is triggered when the end user doesn’t confirm the mandate within 1 hour after the mandate creation.

#### What to do

The platform has to create a new mandate request when the end user is available to accept it in a timely manner.

#### Example

In the example below, the response example following a View a Mandate request on a mandate that has expired.

```json API response theme={null}
{
    "Scheme": null,
    "BankAccountId": "151453487",
    "BankReference": null,
    "Culture": "FR",
    "DocumentURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/5b7b0ca367b144d39670be5f76dc1b71/document",
    "ReturnURL": "http://www.my-site.com/returnURL/?MandateId=151566839",
    "RedirectURL": "https://api.sandbox.mangopay.com/public/mandates/e8a73d/5b7b0ca367b144d39670be5f76dc1b71/confirmation",
    "Id": "151566839",
    "CreationDate": 1663244376,
    "Status": "FAILED",
    "UserId": "151452401",
    "ExecutionType": "WEB",
    "MandateType": "DIRECT_DEBIT",
    "Tag": null,
    "ResultCode": "001807",
    "ResultMessage": "User has let the mandate session expire without confirming"
}
```