Error messageThe user has disputed the payment
DescriptionThe user requested a chargeback for this payment.
Categories
Mandate

Direct debit

Dispute

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Causes

This error occurs when end users request a chargeback to their bank regarding a payment made against a mandate.

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What to do

In such cases, platforms need to contact end users to understand the reason why they requested the chargeback and solve the situation.

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Example

This error is returned on the Direct Debit PayIn object.
API Response
{
    "Id":"241454449",
    "CreationDate":1652099457,
    "AuthorId":"1706090443",
    "CreditedUserId":"1704490453",
    "Status":"FAILED",
    "ExecutionDate":null,
    "ChargeDate":1652313600,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"170604444",
    "DebitedWalletId":null,
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":1097
    },
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":1097
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "ResultCode":"001834",
    "ResultMessage":"The user has disputed the payment",
    "PaymentType":"DIRECT_DEBIT",
    "ExecutionType":"DIRECT",
    "Tag":null,
    "MandateId":"180344934",
    "StatementDescriptor":"nov2022"
}