> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 008008

> <small>&#8249; [All error codes](/errors/codes#card-related)</small>

<table>
  <tbody>
    <tr>
      <th class="header"><strong>Error message</strong></th>
      <td class="table-content">Pay-in failed: the issuing bank reports that the bank account linked to this card does not exist.</td>
    </tr>

    <tr>
      <th class="header"><strong>Description</strong></th>
      <td class="table-content">The issuer indicates the account linked to this card no longer exists, perhaps because it has been closed.</td>
    </tr>

    <tr>
      <th class="header"><strong>Categories</strong></th>

      <td class="table-content">
        <div class="label">Card-related</div>
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error is caused when the issuing bank refuses the transaction because the account linked to a card no longer exists, perhaps because it has been closed.

#### What to do

If this error arises, register a new card for the user and retry the payment.

If the card is being used for a recurring card payment, then you need to register a new card and update the recurring object, which will then require re-authentication by the user. See the <a href="/guides/payment-methods/card/recurring/how-to">recurring card pay-in</a> guide for details.

#### Example

The example below shows this error in response to the <a href="/api-reference/direct-card-payins/create-direct-card-payin">POST Create a Direct Card PayIn</a> endpoint:

```json theme={null}
{
    "Id": "payin_m_01T4SZW7YJ0G8672CG5FZFJJ71",
    "Tag": "Custom data",
    "CreationDate": 1723154179,
    "AuthorId": "user_m_01J6A4SMDG86D4PAYAYPFJ8B8U",
    "CreditedUserId": "user_m_01J6A4SMDG86D4PAYAYPFJ8B8U",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 782
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 782
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 0
    },
    "Status": "FAILED",
    "ResultCode": "008008",
    "ResultMessage": "Pay-in failed: the issuing bank reports that the bank account linked to this card does not exist.",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "wlt_m_01J6VYDMBQBP75F86W51QA9EZ4",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "DEFAULT",
    "CardId": "4213673797",
    "SecureModeReturnURL": "https://example.com",
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "EN",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": null,
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "82.39.107.22",
    "Billing": {
        "FirstName": "Dorothy",
        "LastName": "Michael",
        "Address": {
            "AddressLine1": null,
            "AddressLine2": null,
            "City": null,
            "Region": null,
            "PostalCode": null,
            "Country": null
        }
    },
    "Shipping": {
        "FirstName": "Dorothy",
        "LastName": "Michael",
        "Address": {
            "AddressLine1": null,
            "AddressLine2": null,
            "City": null,
            "Region": null,
            "PostalCode": null,
            "Country": null
        }
    },
    "Requested3DSVersion": "V2_1",
    "Applied3DSVersion": "V2_1",
    "RecurringPayinRegistrationId": null,
    "PreferredCardNetwork": null,
    "PaymentCategory": "ECommerce",
    "CardInfo": {
        "BIN": "465858",
        "IssuingBank": "BARCLAYS BANK PLC.",
        "IssuerCountryCode": "GB",
        "Type": "DEBIT",
        "Brand": "VISA",
        "SubType": "CLASSIC"
    }
}
```