Error messagePSP technical error
DescriptionThe pay-in failed due to a technical error linked to the PSP.
Categories
Pay-in

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Causes

This error may occur when:
  • Card is not supported by Mangopay
  • Amount is higher than the maximum amount per transaction
  • Operation doesn’t fit the platform’s Mangopay account settings
  • Use of a non-3DSecure test card for a payment that requires 3DSecure
  • The Client’s technical email is more than 40 characters long.

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Example

API Response
{
    "Id":"334555553",
    "Tag":"Custom meta",
    "CreationDate":1678085370,
    "AuthorId":"2046884555",
    "CreditedUserId":"2046884555",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":2010
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":2010
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"009199",
    "ResultMessage":"PSP technical error",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"2046886666",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"DIRECT",
    "SecureMode":"DEFAULT",
    "CardId":"3347333299",
    "SecureModeReturnURL":"https://return url",
    "SecureModeRedirectURL":null,
    "SecureModeNeeded":false,
    "Culture":"FR",
    "SecurityInfo":{
        "AVSResult":"NO_CHECK"
    },
    "StatementDescriptor":"542514449",
    "BrowserInfo":{
        "AcceptHeader":"*/*",
        "JavaEnabled":false,
        "Language":"fr-FR",
        "ColorDepth":32,
        "ScreenHeight":2177,
        "ScreenWidth":1080,
        "TimeZoneOffset":60,
        "UserAgent":"user agent",
        "JavascriptEnabled":true
    },
    "IpAddress":"IPV6",
    "Requested3DSVersion":"V2_1",
    "Applied3DSVersion":"V2_1",
    "RecurringPayinRegistrationId":null
}

​
Testing

This error can be tested in Sandbox by using the 33394 value for the debited funds Amount parameter. After clicking on the RedirectURL, viewing the pay-in will display the 009199 error as in the example below.
API response
{
    "Id": "193083958",
    "Tag": "Created using Mangopay API Collection Postman",
    "CreationDate": 1686214068,
    "AuthorId": "192822811",
    "CreditedUserId": "192822811",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 33394
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 32394
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 1000
    },
    "Status": "FAILED",
    "ResultCode": "009199",
    "ResultMessage": "PSP technical error",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "192822814",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "WEB",
    "RedirectURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9e1a7f4a393743808403412017f486da&transactionId=193083958&token=1XFzi05OPIWB9tmvd3221686214069109",
    "ReturnURL": "https://docs.mangopay.com/please-ignore?transactionId=193083958",
    "TemplateURL": "https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=9e1a7f4a393743808403412017f486da&transactionId=193083958",
    "CardType": "CB_VISA_MASTERCARD",
    "Culture": "EN",
    "SecureMode": "DEFAULT",
    "Billing": {
        "FirstName": "Norval",
        "LastName": "Gerlach",
        "Address": {
            "AddressLine1": "7973 Hayes Islands",
            "AddressLine2": "Runolfsson Dale",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Norval",
        "LastName": "Gerlach",
        "Address": {
            "AddressLine1": "7973 Hayes Islands",
            "AddressLine2": "Runolfsson Dale",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "StatementDescriptor": null
}