> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 101106

> <small>&#8249; [All error codes](/errors/codes#card-payments)</small>

<table>
  <tbody>
    <tr>
      <th class="header"><strong>Error message</strong></th>
      <td class="table-content">The card is inactive</td>
    </tr>

    <tr>
      <th class="header"><strong>Description</strong></th>
      <td class="table-content">The pay-in failed because the card is inactive according to the issuing bank.</td>
    </tr>

    <tr>
      <th class="header"><strong>Categories</strong></th>

      <td class="table-content">
        <div class="label">Pay-in</div>\
        <div class="label">Card</div>
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error occurs when the card is inactive according to the issuing bank.

#### What to do

In such cases, end users can:

* Reactivate their card if they are the ones who set it as inactive.
* Contact their bank to solve this issue if their card is supposed to be active.

#### Example

In the example below, the API Response when making a Create a Direct Card PayIn with an inactive card.

```json API Response theme={null}
{
    "Id":"333444055",
    "Tag":"custom meta",
    "CreationDate":1677859841,
    "AuthorId":"44445922",
    "CreditedUserId":"444445922",
    "DebitedFunds":{
        "Currency":"EUR",
        "Amount":2849
    },
    "CreditedFunds":{
        "Currency":"EUR",
        "Amount":2849
    },
    "Fees":{
        "Currency":"EUR",
        "Amount":0
    },
    "Status":"FAILED",
    "ResultCode":"101106",
    "ResultMessage":"The card is inactive",
    "ExecutionDate":null,
    "Type":"PAYIN",
    "Nature":"REGULAR",
    "CreditedWalletId":"937044444",
    "DebitedWalletId":null,
    "PaymentType":"CARD",
    "ExecutionType":"DIRECT",
    "SecureMode":"DEFAULT",
    "CardId":"1961444917",
    "SecureModeReturnURL":"https://returnurl",
    "SecureModeRedirectURL":null,
    "SecureModeNeeded":false,
    "Culture":"FR",
    "SecurityInfo":{
        "AVSResult":"NO_CHECK"
    },
    "StatementDescriptor":"Nov2020",
    "BrowserInfo":{
        "AcceptHeader":"*/*",
        "JavaEnabled":false,
        "Language":"fr-FR",
        "ColorDepth":32,
        "ScreenHeight":1465,
        "ScreenWidth":720,
        "TimeZoneOffset":60,
        "UserAgent":"agent",
        "JavascriptEnabled":true
    },
    "IpAddress":"IPv6",
    "Requested3DSVersion":"V2_1",
    "Applied3DSVersion":"V2_1",
    "RecurringPayinRegistrationId":null
}
```