> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mangopay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# 101109

> <small>&#8249; [All error codes](/errors/codes##bank-wire)</small>

<table>
  <tbody>
    <tr>
      <th class="header"><strong>Error message</strong></th>
      <td class="table-content">The payment period has expired</td>
    </tr>

    <tr>
      <th class="header"><strong>Description</strong></th>
      <td class="table-content">The period allowed for the user to complete the payment has ended.</td>
    </tr>

    <tr>
      <th class="header"><strong>Categories</strong></th>

      <td class="table-content">
        <div class="label">Bank wire pay-in</div>\
        <div class="label">Web card pay-in</div>\
        <div class="label">Klarna pay-in</div>\
        <div class="label">Pay by bank pay-in</div>\
        <div class="label">Refused transaction</div>
      </td>
    </tr>
  </tbody>
</table>

#### Causes

This error occurs when the user does not complete the payment within the allowed time period.

The time period before this timeout error occurs is different between payment methods:

* On [card web pay-ins](/api-reference/web-card-payins/create-web-card-payin), the user has **within 15 minutes** to complete the payment on the hosted payment page.
* On [Klarna](/api-reference/klarna/create-klarna-payin), the user has **3 hours** to complete the payment on the Klarna page.
* On [bank wire pay-ins](/api-reference/bank-wire-payins/create-bank-wire-payin), the user must initiate the wire transfer with their bank and the funds must be received by Mangopay within **1 month**.
* On [pay by bank](/api-reference/pay-by-bank/create-pay-by-bank-payin), the user has **9 minutes** to complete the payment with their bank on the hosted page.

#### What to do

If the payment expires, give the user the option to retry the payment on your platform.

In the case of bank wire pay-ins, if the funds were sent by the user and this error occurs, then please contact the Mangopay Support team.