Error messageSecure mode: 3DSecure authentication is not available
DescriptionThe 3DSecure feature is not available.
Categories
3DSecure

Pay-in

Card

​
Causes

This error may occur when:
  • Disruptions on the authentication servers of the card issuing bank.
  • The 3DS2 feature is not activated for the end user’s card.
  • The currency of the transaction is not compatible with the 3DS2 protocol.

​
Example

In the example below, the direct card pay-in failed because the 3DS feature is not available for the card used.
API Response
{
    "Id": "162953959",
    "Tag": "Created using MANGOPAY API Collection Postman",
    "CreationDate": 1677145084,
    "AuthorId": "142036728",
    "CreditedUserId": "142036728",
    "DebitedFunds": {
        "Currency": "GBP",
        "Amount": 9909
    },
    "CreditedFunds": {
        "Currency": "GBP",
        "Amount": 9809
    },
    "Fees": {
        "Currency": "GBP",
        "Amount": 100
    },
    "Status": "FAILED",
    "ResultCode": "101399",
    "ResultMessage": "Secure mode: 3DSecure authentication is not available",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "150014739",
    "DebitedWalletId": null,
    "PaymentType": "CARD",
    "ExecutionType": "DIRECT",
    "SecureMode": "DEFAULT",
    "CardId": "162953727",
    "SecureModeReturnURL": null,
    "SecureModeRedirectURL": null,
    "SecureModeNeeded": false,
    "Culture": "EN",
    "SecurityInfo": {
        "AVSResult": "NO_CHECK"
    },
    "StatementDescriptor": "MANGOPAY",
    "BrowserInfo": {
        "AcceptHeader": "text/html, application/xhtml+xml, application/xml;q=0.9, /;q=0.8",
        "JavaEnabled": true,
        "Language": "FR-FR",
        "ColorDepth": 4,
        "ScreenHeight": 1800,
        "ScreenWidth": 400,
        "TimeZoneOffset": 60,
        "UserAgent": "Mozilla/5.0 (iPhone; CPU iPhone OS 13_6_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15E148",
        "JavascriptEnabled": true
    },
    "IpAddress": "efa6:3987:3d08:1378:1847:c93b:9dc8:7a27",
    "Billing": {
        "FirstName": "Raven",
        "LastName": "Bernhard",
        "Address": {
            "AddressLine1": "268 Schinner Orchard",
            "AddressLine2": "Elmer Port",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "65400",
            "Country": "FR"
        }
    },
    "Shipping": {
        "FirstName": "Pearline",
        "LastName": "Wilkinson",
        "Address": {
            "AddressLine1": "34642 Mason Gateway",
            "AddressLine2": "Mertz Courts",
            "City": "Paris",
            "Region": "Île-de-France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "Requested3DSVersion": null,
    "Applied3DSVersion": null,
    "RecurringPayinRegistrationId": null
}