| Error message | Verification of Payee failed: account name and IBAN do not match. Please provide matching details to proceed with the payout |
|---|---|
| Description | The payout failed because the result of the Verification of Payee (VOP) was NO_MATCH or MATCH_NOT_POSSIBLE and the VOP amendment is not signed |
| Categories | Payout |
Causes
This error occurs when the Verification of Payee (VOP) check performed on a payout request wasNO_MATCH or MATCH_NOT_POSSIBLE and the platform has not signed the amendment taking liability in these cases.
The VOP result was returned in the API response of the call to the POST Create a Payout endpoint in the RecipientVerificationOfPayee property. The payout was successfully initiated but then subsequently failed with the 121030 ResultCode.
VOP checks the bank account holder name and IBAN registered with Mangopay against the combination of these data points held by the destination bank of the payout. If the name and IBAN do not match, then NO_MATCH is returned in the RecipientVerificationOfPayee.RecipientVerificationCheck response field of the payout endpoint. If the VOP check could not be performed, then MATCH_NOT_POSSIBLE is returned.
Read more about VOP on recipients and payouts →
Your platform can obtain the VOP result at any time by calling the GET View a Recipient endpoint with a RecipientId or legacy BankAccountId.
What to do
If a payout fails with the 121030 result code, then your platform can ask the user to register a new Recipient using POST Create a Recipient and check the VOP result in theRecipientVerificationOfPayee. If the RecipientVerificationCheck value is MATCH or CLOSE_MATCH then the payout can be retried and avoid the 121030 result code.
Otherwise, your platform can sign an amendment to remove the restriction on payouts to NO_MATCH and MATCH_NOT_POSSIBLE Recipients