130011
| Error message | Manual review required - not compatible with payout mode requested |
|---|---|
| Description | A manual review is required for this payout, so the INSTANT_PAYMENT_ONLY value for PayoutModeRequested cannot be processed. |
| Categories | Payout Instant payment |
Causes
Some payouts are subject to manual review by Mangopay’s teams for reasons of risk management or AML/CFT. This error occurs when a manual review is required on an instant payout requested withINSTANT_PAYMENT_ONLY as the value for PayoutModeRequested.
The mode has no fallback to standard processing to enable the review, so an error is returned.
What to do
Create the payout request again with thePayoutModeRequested as STANDARD or INSTANT_PAYMENT (which falls back to STANDARD in case of manual review). This will enable the manual review to be performed by Mangopay’s team.