Error messagePayPal account balance insufficient
DescriptionThe pay-in failed due to insufficient funds in the PayPal account.
Categories
PayPal

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Causes

This error occurs when the PayPal account doesn’t hold sufficient funds to process the transaction.

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What to do

In such cases, end users need to refill their PayPal account or choose another payment method.

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Example

In the example below, the API response when calling the View a PayIn endpoint for a PayPal Web PayIn that didn’t go through due to insufficient funds.
API Response
{
    "Id": "163292678",
    "Tag": "custom meta",
    "CreationDate": 1677569632,
    "AuthorId": "146476890",
    "CreditedUserId": "146476890",
    "DebitedFunds": {
        "Currency": "EUR",
        "Amount": 9905
    },
    "CreditedFunds": {
        "Currency": "EUR",
        "Amount": 9893
    },
    "Fees": {
        "Currency": "EUR",
        "Amount": 12
    },
    "Status": "FAILED",
    "ResultCode": "201001",
    "ResultMessage": "PayPal account balance insufficient",
    "ExecutionDate": null,
    "Type": "PAYIN",
    "Nature": "REGULAR",
    "CreditedWalletId": "148968396",
    "DebitedWalletId": null,
    "PaymentType": "PAYPAL",
    "ExecutionType": "WEB",
    "RedirectURL": "https://www.sandbox.paypal.com/checkoutnow?token=70L956685P053742U",
    "ReturnURL": "http://www.my-site.com/returnURL/?transactionId=163292678",
    "Culture": "FR",
    "ShippingAddress": {
        "RecipientName": "John Doe",
        "Address": {
            "AddressLine1": "The Oasis",
            "AddressLine2": "Rue des Plantes",
            "City": "Paris",
            "Region": "Ile de France",
            "PostalCode": "75001",
            "Country": "FR"
        }
    },
    "PaypalBuyerAccountEmail": null,
    "StatementDescriptor": "Nov2022"
}